FAQs

Online tickets remain open before and during each fixture and can be used to purchase tickets on the day of racing.

Yes! Online tickets remain open during each fixture and can be used to purchase tickets on the day of racing. You can also buy a ticket on the gate via card payment only. 

All tickets will be sent via email. This includes tickets for restaurant and hospitality bookings. You will receive your ticket(s) two weeks before the fixture you are due to attend. If you’ve booked your tickets within two weeks of the fixture, these will be sent immediately. Sometimes these can land in your junk folder so please check before getting in touch.

Unless at the request of the racecourse (for example carers tickets), there is no longer an on the day ticket collection option. All tickets can only be sent via email.

No, we can scan e-tickets off mobile devices (mobile phones & tablets). If you wish to print them off and bring them along in paper format this is fine.

Once purchased, refunds or transfers on tickets and any other online purchases will only be available in the case of fixture abandonment, event cancellations and not for any other reason. 
Please see our terms and conditions of entry for full details.

Space permitting, you can upgrade your ticket to another enclosure on the day. Please visit the racecourse office.

We welcome children and families. Children 17 and under go free to the races when accompanied by an adult.

• Simply visit the stadiums website
• Browse through the stadiums fixtures and choose the date you'd like to attend. 
• Select the ticket, restaurant or hospitality that you'd like to buy and add this to your basket. 
• At the checkout, enter your unique Gift Voucher code for full or part payment in the 'Add Gift Voucher Code' field. 
• Any balance left will be credited to your account to use at a future event 
• Your ticket(s) will be emailed to you 

Customers who wish to redeem vouchers from third-parties must redeem these at least two weeks before the fixture they wish to attend.

Typically, gates open two hours before the first race. Detailed times can be located on the main page of the website and tickets.

Races will take place at different times and can also change last minute, so please check your specific fixture. 

Typically, the stadium, along with bars and food outlets, will close shortly after the last race. This may vary for themed nights but will be confirmed on your ticket.

Most racegoers choose a smart casual outfit when attending.

You can find full details of how to get to the racecourse by car, air, train and bus on our Get Here page. Alternatively, you can find the full address on our Contact Us page.

Yes, absolutely. We welcome coach groups to the racecourse.  On arrival, coaches will be directed to our allocated coach parking.  

You’ll always be able to grab a drink and bite to eat when you come racing. Different bars and food outlets will be available depending on how busy the fixture is likely to be. 

We do all we can to ensure our visitors enjoy their day. This includes making our venue an easily accessible place and adding in extra features to make guests comfortable wherever possible. Click here for more information.

Personal Assistants will receive free admission to the racecourse when accompanying a paying guest with accessible needs.   

Personal Assistant tickets can be claimed by bringing in proof of accessible needs on the day of racing e.g. a Blue Badge (with accompanying photo ID), Disability Living Allowance, Personal Independence Payment or signed letter from GP (with accompanying photo ID). You will need to buy a full price ticket first either online or on the day and then speak to a member of staff on the turnstiles about claiming your free personal assistant badge.

No – There are no cash machines on site. All catering and bars accept debit or credit card payments only. The tote, along with bookmakers do accept cash payment and some may also accept debit card payments (no credit cards).

Betting at the stadium is a time-honoured tradition. If you wish to join in, there are a number of places across the racecourse where you can place a bet – either with the tote, which is a pool betting option (similar to the lottery) or with the on-course bookmakers. 

Printed racecards will be available to pick up at the racecourse.

All bars and food outlets are cashless and will be accepting card and contactless payments only. However bookmakers and the tote will still accept cash payments. As there are no cash machines on the racecourse, please bring cash with you if this is your preferred payment method with bookmakers. 

Unless you have booked a ticket with a reserved seat included, a restaurant package or hospitality option, there is only limited seating available across the stadium and the majority will be outside.

Smoking is permitted in the allocated smoking areas across the stadium. Smoking is not permitted trackside.

We have wheelchair viewing ramps trackside, so you never miss any of the action..

There are numerous places nearby that we’d recommend. Please email the stadium for more information.

The health and safety of all participants and the welfare of the greyhounds is our top priority. If the racing surface is deemed unraceable (this could be due to waterlogging, frozen surfaces or even too hard a surface) or extreme weather conditions are unsafe, a fixture will be abandoned. If this happens, customers will be alerted and the information will be available immediately on our website – there is no need to call. 

Full or partial refunds will be automatically provided according to our refund policy, available on our terms and conditions of entry. 

Knives/Lethal weapons, Alcohol, Illegal Drugs, Fireworks, Glass are all forbidden at the racecourse. Our policy is not to allow metal cutlery into our racecourse, if this is brought in we will offer customers the choice of returning it to their car, or having it confiscated and disposed off. 

With the exception of Guide Dogs of the Blind and other Assistance Dogs, dogs are not permitted to enter the racecourse. In the interests of animal welfare, no dogs are permitted to be left in cars and we politely request that all dogs are left at home.

At all meetings we ask you to ensure that no flash photography takes place near the greyhounds.

Otherwise, you are welcome to take photographs for personal non-commercial use only. During live music and entertainment, Any photographer that is felt to be impeding or contravening these rights without accreditation and prior written consent will be requested to leave the premises. 

You cannot take images for commercial purposes without prior permission from the racecourse and provision of press accreditation.  

Note 

Professional filming and photography takes place here at the racecourse for various publications and broadcasting and race goers (including families) consent to being filmed, photographed and otherwise recorded by the stadium or any authorised third-party. By entering the stadium, you accept our terms and conditions of entry, which authorised by the Racecourse the right to broadcast, publish, licence and use any photographs, film, recordings or images of you without payment or other compensation in any promotional literature produced by Arena Racing Company. Full copies of our Terms & Conditions are available here.